Health Check: Does a Communication Gap Exist in My Organisation?


Health checkOver the past two decades, and with business environments becoming increasingly complex, the technique of breaking complex challenges into supposedly manageable parts became popular. This worked well initially. It still works well when root causes of problems are located within such parts. Today the question is this: What happens when the parts and their dependences become too many?

Organisations cannot Afford to Address all the Parts

In recent years the parts to manage and their dependencies became too many to understand and too expensive to address them all. A new pattern emerged: Certain parts and dependences received insufficient attention. Issues and problems located within these parts and between the parts were not solved anymore. As employees tried to address the ‘foreign’ problems from within their parts, they could only address the symptoms, not the problems. With each round of addressing symptoms, the negative impact of unsolved problems increased. This pattern can be observed in organisations across the globe.

A typical field in which this pattern can be observed is the communication space between central organisations and the field (in both directions) and between departments. As organisations move beyond a threshold of unsolved issues and problems, a communication gap is created.

A communication gap undermines the execution of corporate strategy, projects, productivity and more. Ever-more of the budget must be moved from productive tasks to unproductive tasks, such as control efforts, fire fighting and financing ongoing failure. Together, it weakens the competitive position of the corporation.

The Opportunity

One of the highest-impact cost-saving and service-improvement opportunities is unlocked by identifying and overcoming the unsolved problems.

What You can Do

Do the health check (a PDF download) against 42 common issues and problems. It’s free. When done, you may be able to explore one or two quick hit cost savings and service improvement opportunities.

About Eugen Oetringer

Practical, innovative, visionary. Helicopter view; going into detail when necessary. Driven to find high-impact opportunities and to solve high-impact problems once and for all.
This entry was posted in Agile, Avoiding Traps, Best Practice, Bridging the Gap, Bureaucracy, bureaucratie, Change Management, Communication Skills, Complaint, complexiteit, constructieve dialoog, Constructive Dialogue, Conversation, Effective Solutions, Governance, kwaliteitsmanagement, Leadership, Leadership Coaching, Leading, Lessons Learned, Management, Project Management, projectmanagement, Quality Management, risicomanagement, Risk Management, Root Cause Analysis, Scrum, valkuilen and tagged , , , , , , , , , , , . Bookmark the permalink.

One Response to Health Check: Does a Communication Gap Exist in My Organisation?

  1. Pingback: Health Check: Does a Communication Gap Exist in My Organisation? | j annadatha's blog

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s